The people part of our business can so often get overlooked in our efforts to generate new business. Yes, we might think about chemistry once we are faced with a pitch opportunity but beyond that, our thinking tends to get muddled when we consider the power of our people to drive referrals and introductions. There might be an expectation that this will happen, or an unspoken, mild resentment when it doesn’t, but the reality is that only a fully engaged, motivated and inspired workforce will act as true ambassadors for your agency.

Your culture is more than the Friday beer trolley, jolly Facebook page or annual karaoke / bowling / pizza night. It’s the glue that binds your people together with guiding principles, a way of working and a desire to succeed for the greater good of the business.

It’s the bit that truly makes your agency bigger than the sum of the parts. And for those agencies that really get it right, it’s the bit that will turbo charge new business.

In this episode of Small Spark Theory I chat to Katz Kiely. Serial entrepreneur, technologist and organisational change ninja, Katz shares her experience of culture and the way people work together, from agencies to start-ups and the UN.

This is one episode you will not want to miss!

As always, we’ve got a competition for you and will be giving away a copy of Katz’s recommended book ‘Predictably Irrational’ by Dan Ariely. So listen in to find out how to win.

Follow us on Twitter @gunpowdertweets and join the conversation at #smallsparktheory

This episode was recorded at Cameo Productions.

For more information on improving your agency new businesses effectiveness, get in touch with Lucy Mann.

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